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Styling

How agents & stylists are adapting since Covid-19

Stylist Angela Reynolds of Harmonia at Home, discusses how real estate agents, home stagers and stylists are adapting.

COVID-19 has rocked our world, but people still need to sell and buy property.

Not one industry has been unaffected by Coronavirus, but how has the current environment really affected the real estate industry?

“With real estate auctions and open house inspections now prohibited activities, we are really trying as best we can to connect buyers who need to immediately buy with our clients who need to sell as there is a pool of people who still have to push forward with their property goals,” says Chris De Celis, Licensee-In-Charge, at The Avenue Real Estate.

As the real estate industry quickly adapts, stylists have also adapted to support them and their clients when it comes to preparing their properties for sale. Regardless of our current environment, filled with so much uncertainly and social distancing, as stylists, we are in a fortunate position to be able to easily adapt our offering and help clients style to sell or style to live, through remote, e-styling solutions.

I’m an avid believer that each challenge brings with it a silver lining. Whilst my industry can still guide clients looking to sell their property or love their home during these unprecedented times, together, we can also do some good for our environment. No travel time to and from clients not only means less time spent in transit, and more time spent on the business, but more importantly, it means reducing our carbon footprint.

The benefits don’t stop there. Our reach now is far greater, with the ability to assist clients nationally, via FaceTime or other remote services, there are no boundaries. It is an exciting prospect to think that whilst sitting in the comfort of my own home in Sydney, I can be helping a client located anywhere in the ACT, NSW, NT, QLD, SA, VIC or WA, whether they live in city, out in the suburbs or further still in the country.

Even though there is a level of uncertainty in the market, Chris and his team, like many real estate agents, are remaining positive and thinking differently about how they can continue to conduct business and do this remotely.

“We have implemented online auctions where buyers can view, register and bid from home,” he says. “We also have a facility so deposits can be paid remotely as a DEFT payment, so clients don’t have to leave their home to secure their purchase. We are implementing video calls to keep in touch with clients, our team is using Zoom daily to stay connected and motivated and of course, we are telephoning our database of clients to update them on changes in the market and offer our assistance to them.”

Angela Reynolds

Despite the current restrictions, the reality is, some people still need to sell, and they still deserve a helping hand when it comes to how to best prepare their property for sale. Remote DIY property e-styling consultations like those I’ve rolled out, simply connect with clients exactly as per the face to face consultations, guiding them on how best to prepare their property for sale and ensure they maximise their earnings.

Together we walk through the entire property, room by room, space by space, inside and out, with me making suggestions on what to declutter, what alternate layouts to consider, how to style with essentially what the client already has on hand, and if necessary, and depending on the client’s timeline, discussing a few new items to further enhance the property. With a clear stay at home directive, items can still be purchased online.

Perhaps these unprecedented times will change the view on remote services forever. Time will tell once this dark cloud passes and life goes back to some sense of normality again.

–Angela Reynolds is the owner of Harmonia At Home, helping families sell their property or love their home, by teaching them cost-effective and sustainable DIY styling tips.

Images supplied by The Avenue Real Estate are examples of client spaces prepared entirely by clients, following a DIY property styling consultation with Angela.

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Expert Tips RENO ADDICT

Real estate changes 2020: with Block’s Nicole Jacobs

In the same week The Block got cancelled due to social distancing like everyone else, the show’s popular buyers’ advocate, Nicole Jacobs, has offered this helpful advice for buyers and sellers in a rapidly changing real estate market.

In such a highly regulated industry such as real estate, the rules have changed almost overnight and are still evolving to meet the safety requirements of our nation.

What has changed?

There are currently no more public or private auctions to be held. Regardless of social distancing measures, the only auctions allowed are to be online. Public open for inspections of a property are no longer allowed.

So what does this mean to those currently selling their home or indeed thinking of selling their home in the near future? How will potential buyers view their properties and make a decision to buy?

The answer is go digital. For many years we have been speaking about an industry disruption, and now it is here.

Selling your property or indeed looking to buy a property will need to be done digitally for the most part and then, once you have researched you will have an opportunity (currently) to view the property with a private viewing (so long as you meet the safety criteria surrounding Covid-19 of course).

Interstate or overseas buyers will need to rely solely on videos and real time walk-throughs with agents, either the selling agent, a buyer’s agent or the company engaged to walk through by one of these two parties.

Contracts will be signed in the most part digitally as well. This is something that will remain I am sure. We have been doing this prior to Covid-19 but it will push many to use this mode of signing as an industry standard.

All buyers will now, through the methods of viewing properties before being allowed into a home on a one-on-one inspection, be well and truly qualified. The days of casually walking through a property on a Saturday or midweek are sadly gone.

What hasn’t changed?

The ability to go online and view floorplans, photos and position via maps is still available. Some agencies were already providing walk-through videos or 360 video tours. These will step up in detail and provide opportunities for interactive audiences as well as generally. Expect more cupboard-opening and views from different angles so you can get a ‘feel’ for the property. External shots and street views too.

Make sure you are finance ready. This means just like before Covid-19, your broker or financial institution has given you approval in writing.

Building and pest inspections are still moving ahead (currently). These inspections are done to give you additional information about the property so you don’t buy blind. Knowing if it needs a new roof or gutters is better before you sign the contracts.

Solicitors and qualified conveyancers are still checking contracts. Do not buy without getting this done.

What to be aware of:

Right now, many agents are shifting their auction campaigns over to either sale by private negotiation (private sale, best offer, sale by set date) or Expression of Interest (EOI) campaigns. You will need to check with each agency as to their Rules of Engagement here. Some will have forms for you to submit an offer, some will require it on a contract of sale and some will accept an email offer. They all differ as to the process their agency follows.

It’s important to note that unless a property is moving from a public auction to an online auction, on the same advertised date and time, the mode of sale will mean you have a cooling off period. If the property is auctioned online, then you will still be under auction conditions – the property will sell to the highest bidder unconditionally (no cooling off, no subject-to conditions).

Currently, we have agents advertising auctions still, stating they are going ‘online’ in order to elicit a sale within the auction conditions. Ask which online auction platform they will be using.

While the majority of agents are doing the right thing, there will always be one or two that are not playing on a level playing field. If you at any stage feel pressured or are unfamiliar with the new rules, call the regulating industry body for your state.

–Nicole Jacobs is the director of Nicole Jacobs Buyer Advocates and a regular on The Block.

Open homes and auctions banned: here’s a solution

Categories
Expert Tips Interviews

3 real estate selling tips with Andrew Winter

Yesterday, we interviewed Selling Houses Australia host Andrew Winter about the upcoming new series on the LifeStyle Channel. Today, he shares three things to bear in mind when selling your home…

1. Don’t neglect to see your home as the overall package. Units and townhouses are increasingly part of the landscape and they all have common areas. If they’re scruffy, do something about it! If there’s a scuffed wall, ask the body corporate what the paint colour is and paint it yourself.

2. Don’t automatically assume you have to do a makeover prior to sale. You do one because you want to get the top price, but if the market’s bubbling over already, you can get away with more (or doing less in this case!). Be careful not to overcapitalise.

3. Don’t get too wrapped up in the agent’s commission. As a former real estate agent I feel I can comment on this one. I do feel, that overall and in most parts of Australia, agents’ commissions are pretty fair. The problem is when you get to really expensive homes in places like Sydney and the agent’s commission becomes $30,000, and once you add stamp duty to that for the next purchase, you’re looking at $80,000 just to move up the road.  Then the agent who sells the $400,000 home gets $10,000 and can you really argue that it’s a third of the work? So I do think it is fair to try to negotiate on some of the really big commissions.

Watch Andrew on the new series of Selling Houses Australia on the LifeStyle Channel from Wednesday 4 February 2015.