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Expert Tips

Choosing a builder: the 6 questions you need to ask

After one of the most challenging years in memory, many of us are spending more time away from the office and starting to appreciate the importance of home. Now could be the right time to seize the day and optimise the space you live in rather than putting off those dreams to improve your home.

Rick Simmons and Scott Somerville, owners of One Up Building

Done right, a quality builder can turn your house into a forever home. MBA Young Builder of the Year, Rick Simmons from One Up Building, believes with careful planning you can find a builder you’ll enjoy collaborating with, who’ll exceed your expectations and help you create a home you never want to leave. Instead of making do with spaces you’re unhappy in, great design and quality building can enrich your daily life.

Amanda Kelly from the NSW Master Builders Association says that quality requires planning and patience. “Reality TV shows focusing on fast turnaround over quality craftsmanship aren’t what it’s about. You’ll need to choose a builder carefully who you enjoy having at home as part of the family to help achieve your vision.”

Rick has put together these questions to ask, to help you pick the right builder.

Do you have any similar projects you’ve completed – how compatible are we?

You need to look for compatibility to work together. Look for similar types of projects the builder has completed and how they approach their service and delivery. For example, a large-scale renovation with tough access requires a different type of builder to a simple kitchen and bathroom makeover

What’s your availability and how many projects are you working on at the same time?

A great approach is to be upfront and speak to builders well in advance about your project so you can work with your best match, not just who is available. There’s no sense in signing up with a builder if he is committed already. For the builder it’s a balance between managing projects and client communications to get it right.

What are your Covid safe practices? Are there limited people on site at a time?

This is changing daily and as builders we are fortunate to keep our sites
running. An understanding needs to be reached between all parties as to how many workers can be onsite at any time and the best way to handle health and safety during restrictions.

Can I see a copy of your current licence and insurance details?

It’s a standard question and a great compliance check. By checking the insurances it will also indicate what sort of project sizes the builder has worked on in the past.

How do you complete a cost appraisal and quotation for projects and what is included in your project submission and quotation?

Each builder will assess and adopt their own approach and cost structure to a project. The more detail a builder can provide helps illustrate the cost placement for the project and allow better communication between parties. Good communication is critical for a successful build.

What warranties and guarantees will be provided to me? What is the defect liability period, how long, and what is covered?

The relationship with your builder never stops at handover. There is a period where your building settles and minor adjustments will always be required. It is important to understand the builder’s after sales and maintenance service so that you know how to care and maintain your home you have just created.

–Rick Simmons and Scott Somerville are co-owners of Sydney-based One Up Building, winners of Best Attic Conversion of the Year at last year’s Master Builder Awards. Rick was also winner of Young Builder of the Year.

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House Tours Interviews RENO ADDICT

A stunning home transformation in Perth

Originally built in the 80’s, this humble Perth home featured (if you can call it that) a façade of dated and uninspiring brickwork. The interior similarly suffered from a disjointed floor plan and boring beige tiles throughout. And then there was the kitchen – don’t even get me started on the woeful state of the kitchen! (I think the before photos speak for themselves).

After

Before (*shudder*)

The brief for Amerex was one of total transformation; the homeowners wanted to completely expand and revamp the space, while adding more natural light to the key living areas.

The result? A spacious family home complete with functional open-plan living and stylishly modern finishes – one that’s up for a HIA award (impressive!).

After

Before

To accommodate the larger living area and provide a space for the stunning new kitchen (seriously, what a transformation!) and dining areas, an extensive structural extension had to be added.

“We also added an entertainer’s alfresco, complete with a wood fireplace – this way the home now had a seamless flow between the indoor and outdoor areas, and the owners could easily transition from indoor to outdoor entertaining,” says Suzanne Burke, GM of Amerex.

A complete reroof and external render of the entire property helped bring the home into the 21st century.

“The render was a no-brainer. We also added stone cladding to the front piers, which has really given the home a whole new look and feel. Finish that off with new cedar wood double front doors and a unique feature garage door and the owners are left with a complete overhaul of the front profile!” says Suzanne.

No room or space was overlooked, with a new master bedroom and guest bedroom featuring huge walk-ins and ensuites, a spacious family study and replacement of the dated timber staircase balustrade with a modern cable balustrade.

From a new storage room in the garage and a sneaky storeroom beneath the stairs, to overhead cabinetry in the laundry and a large walk-in pantry, enough storage space was added to make any storage lover coo with delight.

The team at Amerex specialises in transforming Perth properties with high quality home additions, home extensions, second story additions, and major home renovations.

Want more home transformations?

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Expert Tips RENO ADDICT

How to find good tradies. And keep them!

Hands down I owe a huge part of my renovation and house flipping success to a fantastic team of trades. The team has everything from builders, plumber and electricians to surveyors, town planners, property developers, estate agents, stone masons and great suppliers.

IIHS-Naomi-Findlay

There are loads of mainstream ways to find trades — the net, new apps, advertising etc — and there is naturally an important due diligence process that you must always follow that involves checking licences and insurance before you engage anyone. But today I am going to share with you my more common sense secrets to finding and keeping good trades; the human element, you could say. Unfortunately, people sometimes overlook these points when looking for and working with trades.

DSC_0360
Marty the builder, one of Naomi’s dream team!

Finding them

Ask other trades. If you are already working with a good team and want to add to it, ask the trades you are working with for their recommendations. Like attracts like, so if you like the trades you have, more than likely you will like the trades they enjoy working with too.

Meet with the tradies before you get them on site, offer to meet them on one of their job sites. This will allow you to get a feel for them and also get an idea of how they work. For me it is very simple: if they look me in the eye, shake my hand firmly and can hold a respectful conversation with me about the work they do, then we are off to a good start.

I generally ask them about what jobs they have on at the moment, who is in their team, what their lead times are and specifics about the task that I am keen to have them work on. I also find out who they know in the industry, as cross checking them with other trades is a great way to get honest feedback.

Then… give them a shot. Using a trade once does not mean they are yours forever. On the first job, make sure you communicate extremely well, in multiple mediums. Call them to tell them what you want done, meet them on site to show them and have the instructions and diagrams of what you want done written and stuck on the walls of the job. Then leave them to it. Don’t micromanage them or watch them work! That shows no trust.

Keeping them

This is all about respect, respect for their skill, their trade and most importantly them as people. How you do this really comes down to simple things that apply everywhere in life.

  • When I go on site I great every trade with a handshake and a big hello.
  • If I see someone on site I don’t know, I always introduce myself.
  • If I arrive to site with a coffee, I will always bring drinks for the tradespeople too.
  • Every day I tell them how happy I am with the job (as long as I am).
  • If I am not happy about something, I seek to understand before I seek to be understood.
  • I pay very quickly! Inspect the job as soon as it is complete and then you will be ready to pay as soon as that invoice comes in. I never leave a trade to wait for pay.
  • I get dirty! When required, I join my trades to demo and to clean up.
  • I show and interest in what they do and ask why. Most trades are so keen to share their knowledge they are just waiting for someone to ask.
  • I involve the trades in the project. Feeling part of a team can make all the difference.
  • I plan well. Trades are constantly being asked to do things at the drop of a hat. Be the standout client and book them in as much in advance as you can.

Enjoy your trades! It is so great to be part of a great team of tradespeople and it can be such a joy to be on site with a great team!

Got a question for Naomi or one of our other resident experts? Submit it for consideration here.

What advice would you add to the above?

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Expert Tips RENO ADDICT

How to hire a dream tradie

By Craig Gibson

Tradies can be such an important part of designing our dream living space. But all too often it can feel like chasing shadows; the unanswered calls, no-shows and mysterious absences are frustratingly familiar to many of us. The no-show is perhaps the most exasperating, but worse could (and does) happen — especially once you have hired them. Absconding with your deposit or horrendous workmanship are two not uncommon scenarios, alongside a variety of other transgressions.

Copyright: A Man at Hand Property Maintenance
Copyright: A Man at Hand Property Maintenance

So do dream tradies really exist or are we asking too much? Is it realistic to expect them to call you back ASAP, get your job done on time and clean up after themselves? The good news (and answer) is yes! Like any industry, there are rotten and rosy apples, you just need some pointers to help you have the best experience when creating your perfect home.

So how do you go about finding that dream tradie, and avoid your reno dreams turning into a nightmare?

  • Communication — your first point of contact with a tradie is a good indication of how professional they are. A dream tradie is punctual, courteous and ready to answer all your questions. If they are responsive — answer your calls or emails promptly and keep appointments (these are positive, heartwarming signs) — they obviously value you as a client.
  • Reviews — online reviews and recommendations can make finding that dream tradie easier. Word (good and bad) travels fast online, and you can read consumer reviews and recommendations of individual businesses on tradie-finder sites.
  • Price — don’t be seduced by the cheapest quote, the best tradies often charge more for a reason. They will tend to use quality materials and spend more time getting your job done right. Shonky tradies will often use low prices as bait to help close the deal with you.
  • Licences — many jobs must be carried out by a licensed tradesperson, including all projects that require a sparkie, plumber or gas fitter, as well as larger building projects. Is it really worth risking someone unqualified making a mess of your dream kitchen? Checking a tradie’s licence is easily done; literally a few clicks away on sites such as Licensedtrades.com.au.
  • Paperwork — besides licences, any reputable tradie will be forthcoming when it comes to producing documentation such as a detailed quote. If your job is a significant building project, then a contract is essential to protect you (and them). Builders are also required to have a range of insurances, including public liability and warranty insurance.
  • Knowledge is power — educating yourself about your job gives you leverage in any dealings with a tradesperson. Take the time to find out the approximate market rate for labour and materials, so you can examine a quote with an informed eye. Dream tradies won’t try to hoodwink you, but it helps to be informed.

When you do find a dream tradie, you will want to adopt them, or at the very least share your good fortune with all your friends and family. Do feel free to spread the word — they will get more work out of it and very soon dream tradies will rule the universe!

–Craig Gibson is online editor of hipages.com.au, Australia’s most visited site in the building, renovation and home improvement sector, where you can post your job and three businesses are sourced to quote on the work.